WHICH LOCATIONS DO YOU DELIVER TO?

We deliver all over Pakistan.

WHAT ARE YOUR DELIVERY TIMES?

Packages are delivered between 010:00 -18:00 from Monday to Saturday. There are no deliveries on Sunday and on public holidays.

How long would it take for me to receive my order?

We would make every effort to deliver your order within 2-5 business days (Delivery may vary between sale days).

Please note that Ezviz Pakistan is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

Can I cancel my order?

Cancellation requests will be considered only when the request is made within 12 hours of placing the order and execution of the project has not started already.

Why is my delivery delayed if I choose the following payment methods: 

To ensure fool proof and secure transactions, these payment gateways hold deliveries for 24 hours. As soon as we get a green signal from them we dispatch the products immediately.

Delivery Charges?

Due to the rise in fuel price, delivery charges of Rs.190 will be applicable on all orders.

Is it necessary for me to provide identification when I receive the package?

No, it isn’t, though the authorized / intended recipient will be required to sign the delivery document upon the delivery of the package.

What should I do when I receive my delivery?

All Ezviz packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.

Customers are advised to make video while unwrapping and unboxing their product from delivery packaging. This video will be used as a proof incase customer receives damaged goods or incomplete items.

Customers may claim refund if they receive damaged goods however they must provide video proof of this.

Shipping charges are non-refundable.

If video proof is not provided or video is made after the product has been unboxed then customer will not be entitled to a refund.

If you find that the product in the box is tampered or missing when you open the package, please contact Ezviz Pakistan Customer Service at 03-111-111-050 within 24 hours of receiving the shipment.

Can I modify my delivery address?

Once the order has been placed, you can not change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.

What can I do if the package was delivered to the wrong person?

Please contact our delivery partners or Ezviz Pakistan customer service to get help on such issues.

Who is your delivery partner?

We partner with TCS, Leopards, Call Courier ,Trax and Sywft for deliveries in Pakistan.

How can I track my order and contact the courier if I have a complaint or enquiries?

Please track your order details directly through our delivery partners’ websites using your tracking number.

Our delivery partners’ contact information can be found on their websites.